Operational Service Line

Our operational line emphasizes hands-on management, revenue optimization, and excellence to ensure every project performs at its best and satisfies guests.

Two professionals sit on a white sofa in a modern office lounge, having a discussion. The man wears a gray suit and the woman holds a tablet, both appear engaged in conversation.

Operational Audit

🔴 A thorough review of the hotel’s daily operations, evaluating service delivery, staffing, cost controls, and compliance with brand standards. It highlights areas for improvement and benchmarks performance against industry norms to enhance profitability and guest experience.

Pre-opening operational support

🔴 Pre-opening budget creation, marketing & PR plan proposal, staff organizational chart
🔴 Sales strategy (by proposing distribution/ reservation system to list hotel for promotion)
🔴 Hotel’s pricing strategy, operational policies & procedures
🔴 Support in obtaining operating permits
🔴 Assistance in hotel operational integration in case of standard processes of international chains
🔴 Recommendation of suppliers and assistance in negotiating operational contracts
🔴 Internal signage creation – graphic and printing

Post-opening operational support

🔴 Building E-commerce Policy
🔴 Creating a loyalty / customer satisfaction program and managing guest comments
🔴 Benchmark against the competitive set
🔴 Yearly budget drafting and coordination to reach proposed targets
🔴 Monthly results assessment
🔴 Annual CAPEX budget assessment
🔴 Quarterly quality assessments
🔴 Tracking of the F&B concept implementation

Recruitment

🔴 GM Recruitment
🔴 Head of departments recruitment process and
team payroll grid proposal
🔴 Job descriptions drafting
🔴 GM training and coaching
🔴 Comp&Ben policy elaboration

P&L optimization

🔴P&L deep analysis and optimization and action plan

🔴 Company development plans proposal: creation of new service lines, business franchising (different service packages)

Four men in suits sit around a round table with newspapers, coffee cups, and documents in a modern setting with red chairs, viewed from above.

Commercial Strategy

🔴 An overview of the hotel’s revenue approach across all segments—rooms, F&B, MICE, and ancillary services. It includes market analysis, segmentation, competitor review, pricing strategy, storytelling and business model summary, with clear actions to boost revenue and market share.

Benefits of Choosing WIN Advisors

Experience the advantages of our specialized services

Expert Guidance

Access to industry experts for tailored solutions

Strategic Planning

Strategic insights for sustainable growth and development

Operational Excellence

Enhanced operational efficiency and performance metrics